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FAQ

1. Can I place an order without registration?

You have to register as a member to place an order.  However,you can still browse products and checkout the A Plus eShop website before you register.  

Registration is free.  Action now!


2. How do I find special offers or promotions?

Visit Featured Products and Promotion in the Navigation menu to view our latest promotion.

 

3. How to place order?

    1. Simply add any item you'd like to buy to the shopping cart.

    2. When you are ready to check out,click the "Cart" icon on the top right side of the page.

    3. Once you click "Checkout", you will be prompted to “Sign In”or “Sign Up” if you have not done so.

    4. After logging in,please fill in your order details - including delivery and payment method.

    5. Click the "Proceed to Checkout" once ready.

    6. Confirm the information details, and click “Place Order” for payment.

    7. Do not exit the page nor click the back button when processing the payment; otherwise the order cannot be completed.  When payment is successful, you will receive a confirmation email.

     8. For overseas order,please contact us by email: cs@aplusworldtrade.com for tariff.


4. Why didn’t I receive my order confirmation email from A Plus eShop?

     - A Plus eShop will send you important messages including your order information via your login email address and contact phone number.

     - To avoid missing any important information, please check the settings of your inbox and do not mistakenly flagour emails as junk.

     - Meanwhile, you may also check your spam mail, junk mail, or promotional mail. 

 

5. Can I edit the shipping address for an order?

     - Order is processed by computer system, delivery address CANNOT be changed after order has been confirmed.  Please carefully verify your personal information and delivery address before submitting the order.

     - For enquiry about local delivery time and arrangement details, please contact SF Express Hotline at (852)2730-0273.  They may need to verify your tracking number and personal information for further action.


6. The item arrived damaged or defective?

    - To provide effective and more comprehensive service, please email to cs@aplusworldtrade.com with the related order numbers and photos showing the condition of the item(s) ordered, our customer service officer will get back to you and follow up.

    - We handle every parcel with care and ensure that the orders are in good condition before sending out to delivery service-provider;  however, the delivery process may cause some problems from time to time that we cannot guarantee. 

   - For delivered goods with problems that need to be exchanged, please email to cs@aplusworldtrade.com within 7 days from the date that your order had been successfully delivered.

    - Goods should remain with original packing and same condition as items received.

    - We will pay for the delivery charges incurred when the related problem is a result caused by our mishandling. Otherwise, customers will have the full responsibility of paying the full shipping expenses and other related expenses.

    - Unless customers make request for exchange within 7 days from the date of delivery, such request will not be accepted with further replacement request. Transaction is deemed to have been completed after 7 days upon delivery. We shall not bear any legal responsibility and will not arrange any replacement or exchange.

    - For details, please refer to our terms and conditions.


7. What should I do if I need help when shopping online?

 If you have any enquiries regarding shopping online, please contact us by email: cs@aplusworldtrade.com.  We will reply to you as soon as possible.

 

8. How can I get my business on A Plus eShop?

This is really easy! Contact us by email: cs@aplusworldtrade.com